FREQUENTLY ASKED QUESTIONS
Rapid EZ Cleaning aims to satisfy you with our cleaning services and provide exceptional customer service. We want to answer any questions that you have about our janitorial services offered in Orange County, Los Angeles County and surrounding areas. The following frequently asked questions are intended to address and answer common questions that you may have. If you have more inquiries, you can contact us directly through our toll free number.
GENERAL FAQs
- What types of industries or buildings do you service?
We provide janitorial and commercial cleaning services to various industries from offices to warehouses. You can click this link for an itemized list of industries we serve.
- Do you have scope or size limitations?
There are no size limitations for our cleaning services. We develop comprehensive cleaning plans based on the particular needs of the various facilities we cater and their operational settings. We have skilled cleaning technicians to do the job for you.
- What cleaning services do you offer?
We offer one-time and recurring cleaning services. The cleaning services offered are routine cleaning, deep cleaning, and disinfecting services. If you are in need of additional services, we can assist your facility, click this link to inquire.
- How can I request your janitorial services?
To request our services, you can call or email. If it's an urgent matter, please call our toll-free number at (844) 303-5893 for immediate assistance. You can also fill out our form and our agent will get back to you.
- What is your cancellation policy?
We want to maintain a lasting relationship with every client that we have, but we understand that in certain circumstances, you may need to terminate your cleaning contract. In that case, you can give us 30 days' written notice without penalty or fees.
- What areas do you service?
We offer services in Orange County, Los Angeles County, and surrounding metropolitan areas.
- Can I get an estimate over the phone?
Yes, we do offer estimates via phone, however, we cannot guarantee that the estimate provided will be accurate, until a thorough assessment has been completed. We like to meet our potential clients and assess the facility requesting services, in order to provide a more accurate estimate. Rest assured that we are happy to offer you a free consultation and estimate. Call us toll-free at (844) 303-5893 or Book An Appointment to schedule a Facility Assessment.
- How are your team members trained?
Our staff at Rapid EZ Cleaning receive mandatory training and are properly vetted upon hire. We provide extensive ongoing on the job training, which includes best practices, training for Cal/OSHA, handling chemicals, disinfection procedures training, preventative maintenance training, safety training, use of personal protective equipment, and more.
- Will I know who is assigned to clean my facility?
With Rapid EZ Cleaning we make sure that you know which janitorial cleaning technicians are assigned to your facility. You will have a set crew that will perform the cleaning for your facility, which will give you the chance to become comfortable and more acquainted with your service team. We will notify you in advance if there are any changes to your team.
- Do you provide cleaning supplies and equipment?
Yes, we provide our own equipment and provide cleaning supplies, unless you prefer to use your own cleaning supplies. You will be happy to know that our products are eco-friendly and either low scented or unscented.
- Do you offer coupons, specials, or discounts?
Yes, we provide special offers based on recurring services. We also have a referral program that offers a discount as an incentive to current clients. We also send different offers throughout the year.
- How can we identify your cleaning technicians when they are in our facility?
Our cleaning technicians are required to wear a uniform with our company logo and carry identification. You will always be able to identify our cleaning staff when they are present in your facility.
- How do I know the cleaning crew is spending the time I have contracted them to clean?
We have a fully integrated system that allows us to monitor our staff and hold them accountable for the cleaning of your facility. We have a 3 point check system, which includes a system that monitors when our employees report to and leave your facility, we provide our cleaning technicians with a checklist that they utilize while at your facility to ensure that they clean all necessary areas, and we have a field cleaning inspector who performs Quality Control of your facility to ensure the employee’s work meet the standards of Rapid EZ Cleaning and your facility.
- Does someone have to be at the facility when it is getting cleaned?
No, we are open 24/7, so can clean before or after business hours. Our services are tailored to meet your specific needs, so we can clean any time you prefer. We can further discuss how we would access your facility if no one is there during our walkthrough.
- Who do I contact if there is a problem?
You will be provided with a point of contact, upon hire, usually the Operations Manager, in the event that a problem arises. To make sure that you are completely satisfied, we also provide the contact information of our Operations Manager and Senior Sales Manager.
COMMERCIAL CLEANING FAQs
- What makes Rapid EZ Cleaning different from other cleaning services in California?
– We have years of experience in janitorial and commercial cleaning services.
– We provide FIRST CLASS services in all types of industrial cleaning.
– We have certified cleaning technicians and approved eco-friendly products for disease prevention like Covid-19 in your facility.
– We service 24 hours a day, 7 days a week, even on holidays and special events.
- Who do I call when there is a problem?
We have 24/7 Customer Care Agents you can call anytime if you have any inquiries or encounter any issues and/or concerns.
- Are you an environmentally conscious company?
Yes, we take pride in providing high-standard eco-friendly products that are registered with the Environmental Protection Agency (EPA), which can be found at the following link, www.epa.gov.
- Is Rapid EZ Cleaning insured?
Yes, we are licensed, bonded, and insured. This helps to protect you against damaged property or injury to personnel while our cleaning technicians are servicing your property.
- Do you offer maintenance besides janitorial services and commercial cleaning?
Yes. Our services are not just limited to janitorial cleaning and commercial cleaning. We also perform floor maintenance, disinfection services, window cleaning, pressure washing, and parking lot sweeping services, upon request.
- Do you offer day cleaning services?
Yes, we are available 24/7, and offer cleaning during the day, however, we recommend comprehensive regular nightly cleaning as it offers minimal disturbance to your staff and operations, and we can provide an effective deep clean when there is no one at your facility.
- Do you guarantee your work?
We are not satisfied until you are happy, so we offer a 100 percent satisfaction guarantee. If for any reason, you are unsatisfied with any cleaning service, please notify us within 24 hours and we will dispatch a supervisor or manager to rectify the problem.
- Do I have to sign a long term contract?
No, we do offer flexible one-time cleaning services, periodic cleaning services, regular cleaning services, and ongoing maintenance services.
